Terms of service

By accessing or purchasing from our online store, you agree to comply with these Terms of Service, which outline your rights and responsibilities when using our website.

1. Overview

This website is operated by Soul Candy. By visiting our site or making a purchase, you engage in our “Service” and agree to be bound by these Terms of Service and any additional policies posted on our website.

2. Online Store Terms

You must be at least 16 years old, or have the consent of a parent or guardian, to use this site. You agree not to use our products for any unlawful purpose or violate any applicable laws.

3. Accuracy of Information

We aim to keep product descriptions, availability, and pricing accurate. We reserve the right to correct any errors and update information without prior notice.

4. Products & Availability

All products are subject to availability. We may discontinue any product at any time. Prices are subject to change without notice.

5. Orders & Payments

Orders placed through our Shopify store are subject to acceptance and availability. Payment must be received in full before dispatch. We accept secure payments via Shopify Payments and PayPal.

6. Shipping & Delivery

Please see our Shipping Policy for delivery options, timeframes, and related terms.

7. Returns & Refunds

Please refer to our Returns & Refunds Policy for eligibility, process, and timelines.

8. Personal Information

Your submission of personal information is governed by our Privacy Policy.

9. Prohibited Uses

You must not use the site or content for unlawful purposes, to solicit unlawful acts, or to interfere with security features. We may terminate access if these terms are violated.

10. Limitation of Liability

Soul Candy is not liable for indirect, incidental, or consequential damages arising from your use of the Service or products purchased. Our liability is limited to the maximum extent permitted by law.

11. Governing Law

These terms are governed by the laws of England and Wales.

12. Complaints

If you have a concern or complaint, please contact info@soulcandylondon.com. We will do our best to resolve any issue quickly and fairly.

13. Changes to These Terms

We may update or replace parts of these terms by posting updates on our website. Continued use of the site constitutes acceptance of changes.

This policy is effective from March 2026 and applies to all purchases made through Soul Candy’s Shopify store within the United Kingdom.