Privacy policy

Your privacy matters to us. This policy explains how Soul Candy collects, uses, and protects your personal information when you shop with us or use our website.

1. Information We Collect

  • Personal details: name, email, billing and shipping address, phone number.
  • Payment information: processed securely by our payment providers (we do not store full card details).
  • Order information: products purchased and transaction history.
  • Technical information: IP address, browser type, and browsing activity.

2. How We Use Your Information

  • Process and fulfil orders.
  • Communicate about purchases, returns, and account matters.
  • Improve our website and shopping experience.
  • Send marketing emails where you have provided consent.
  • Comply with legal obligations and resolve disputes.

3. Sharing Your Information

We share data only with trusted third parties essential to our service, such as payment processors (e.g. Shopify Payments), delivery partners (e.g. Royal Mail, InPost), and IT/marketing providers. We never sell your data to third parties for marketing.

4. Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy, including legal, accounting, or reporting requirements.

5. Your Rights (UK GDPR)

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion where legally permissible.
  • Withdraw consent for marketing communications at any time.

To exercise your rights, email info@soulcandylondon.com.

6. Cookies

We use cookies to enhance your experience, analyse traffic, and remember preferences. You can manage cookies in your browser settings; disabling cookies may affect site functionality.

7. Security

We apply reasonable technical and organisational measures to protect your data. While no system is completely secure, we strive to maintain high standards of protection.

8. Changes to This Policy

We may update this policy periodically. The latest version will always appear on our website.

9. Contact

Questions about this policy? Email info@soulcandylondon.com.

This policy is effective from March 2026 and applies to all purchases made through Soul Candy’s Shopify store within the United Kingdom.