At Soul Candy, we take your privacy seriously and are committed to protecting your personal information. This privacy policy outlines the types of personal information we collect, how we use that information, and the steps we take to keep it secure.

This privacy policy applies to the Soul Candy website located at www.soulcandylondon.com (the "Site"). In this document, "we", "our" and "us" refer to Soul Candy, and "you", "your" "user," mean users of the Site. Please read the following carefully to understand how we collect, use and store your personal data. This privacy policy is incorporated into and made a part of our terms and conditions of service. By accessing or using our Site, you agree that you (or your parent or legal guardian) have read, understand, and are bound by the terms and conditions set forth herein. For the purposes of the General Data Protection Regulation (GDPR) and the Data Protection Act 2018, the data controller is Soul Candy, UTR: 5178390555

What Information Do We Collect?

We may collect the following types of personal information from you:

• Contact information such as your name, address, email address, and telephone number. • Information about your preferences, such as the types of products you are interested in purchasing. • Information about your purchases, such as the products you have bought from us and the dates of those purchases. • Information about your interactions with us, such as your inquiries or complaints.

We may collect, store and use the following kinds of personal information about individuals who visit and use our Site:

Information you supply to us. You may supply us with information about you by filling in forms on our Site. This includes information you provide when you submit a contact/enquiry form. The information you give us may include your name, address, e-mail address and phone number.

How Do We Use Your Information?

We use your personal information to: • Provide you with information about our products and services. • Respond to your inquiries or complaints. • Process your purchases and schedule appointments for in-store visits. • Conduct market research and analysis to help us improve our products and services. • Comply with any relevant legal and regulatory requirements.

Information Our Site Automatically Collects About You

With regard to each of your visits to our Site we may automatically collect information including the following:

• Technical information, including a truncated and anonymised version of your Internet protocol (IP) address, browser type and version, operating system and platform; • Information about your visit, including what pages you visit, how long you are on the site, how you got to the site (including date and time); page response times, length of visit, what you click on, documents downloaded and download errors.

How Do We Keep Your Information Secure?

We take appropriate technical and organisational measures to ensure the security of your personal information and to protect it from unauthorised access, disclosure, or use. We use physical, electronic, and procedural safeguards to protect your information and restrict access to it. We store your personal information on secure servers and use encryption technologies to protect your data during transmission.

Do We Share Your Information With Third Parties?

We may share your personal information with third parties who perform services on our behalf, such as our Site hosting providers, payment processing providers and analytics providers. We will never sell your personal information to any third party. We may also share your information with law enforcement agencies, regulators, or other parties if required to do so by law or to protect our rights or property.

Cookie Policy

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the Site or browse from one page to another. Cookies also provide information on how people use the Site, for instance whether it’s their first time visiting or if they are a frequent visitor. We use cookies to remember your preferences, analyse website usage, and personalise your experience.

We use the following types of cookies on our website:

• Essential cookies: These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms. • Analytical/performance cookies: These cookies allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users find what they are looking for easily. • Functionality cookies: These cookies enable us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). • Targeting cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device. You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible. Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Your Rights

You have the right to access and correct your personal information, as well as the right to withdraw your consent for us to use your personal information. If you have any questions or concerns about how we handle your personal information, please contact us at the details provided below.

Changes To This Privacy Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact Us

If you have any questions or concerns about our privacy policy or the way we handle your personal information, please contact us at:

Soul Candy Email: info@soulcandylondon.com

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority, including the Information Commissioner’s Office. You can contact your local data protection authority, or our supervisory authority here: https://ico.org.uk/make-a-complaint

Last Updated: 1 April 2023